FAQs

Will events be cancelled due to rain, snow or inclement weather?

All shows at Joe Louis Arena, Comerica Park, the Fox Theatre and City Theatre are ‘Rain or Shine’ events.   Olympia Entertainment rarely cancels or postpones events due to inclement weather.  Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis (this stipulation is clearly marked on each ticket).  Should a decision be made to cancel or postpone an event, information will be posted immediately to the venues social channels and website.  If patrons have questions about an event being canceled due to weather, please check the respective venue Facebook pages.​

I heard my favorite artist will be performing; why isn’t this event listed on OlympiaEntertainment.com? Why is the on-sale and ticket pricing information not listed either?

Upcoming events are not listed on OlympiaEntertainment.com until they are 100% confirmed; therefore, if you hear of an event coming to an Olympia Entertainment venue– and the event is not yet listed on OlympiaEntertainment.com – this event is not yet confirmed and any pertinent event details (on-sale date, ticket pricing information, etc.) are not available at that time.

I am interested in procuring a donation for my charitable event or cause; how do I submit a request?

For information on submitting a donation request, please click here

Where are Ticketmaster locations?

Ticketmaster: www.ticketmaster.com
(800) 745-3000 (Purchase Tickets)
(800) 653-8000 (Customer Service)

How can I purchase suite tickets?

For Fox Theatre suite information and tickets contact Lisa Barton at 313-471-3235. For Joe Louis Arena suite information and tickets contact Tina Sadows at 313-471-7441. Click here for additional information on premium seating.

I’d like to purchase tickets/Why can’t I purchase tickets over the phone with you?

Purchasing over the phone or on-line can be done through Ticketmaster. The only way we sell directly is by coming to the Box Office in person (either here or at the Joe Louis Arena) OR by visiting Hockeytown Authentics store in Troy. The majority of presales are only available for purchase online through Ticketmaster and not by phone or at the Box Office.

If you purchase at a box office or at Hockeytown Authentics there are no service fees.

We sell groups of tickets (usually 10 or more) directly through our Group Sales department (313-471- 3099)

I would like to purchase accessible seating tickets and/or need to know about elevators.

Accessible parking is available on all levels of the Fox Theatre parking structure, next to the elevators. Accessible parking spots are also located in the Joe Louis Arena parking garage and in the Riverfront Executive Lot.

The Fox Theatre and Joe Louis Arena also have elevators for use at every show. 

Accessible seating tickets for events at the Fox Theatre can be purchased by calling the Accessible Seating Voicemail System at 313.471.3211. To purchase accessible seating for Red Wings games and shows at Joe Louis Arena please call 313.471.7929.

The accessible entrance at Joe Louis Arena is located on Steve Yzerman Drive, just around the corner from the stairs that face Jefferson. There is a sign that says "handicapped entrance" and is directly across from the Riverfront Executive parking lot.

Are tickets still available for a specific show?

Unless you’ve been specifically told a show is sold out, we cannot answer this question. The caller must either find out what’s available when they get to the Box Office OR they can check through Ticketmaster and either purchase through them, or come to a Box Office to purchase. (We sell from the same pool of tickets as Ticketmaster, so whatever they have available is what we have available as well).

NOTE: On the day of a show Ticketmaster does not sell tickets, so individuals must come to the Box Office to purchase.

What time do doors open for a show?

Door time is an hour before show time for all shows, unless otherwise indicated. Doors for suite ticket holders are an hour and a half before show time.

MORE SUITE INFO: A buffet is available to all Fox Theatre Suite ticket holders upon entry. Tables can be reserved by calling Lisa Barton at 313-471-3235.

I lost something at one of your events.

Locate your lost items:

For events at Joe Louis Arena, please call 313-471-7460 Monday-Friday 9:00 a.m. - 5:30 p.m. 

For events at the Fox Theatre and City Theatre, call 313-471-3200 Monday-Friday 9:00 a.m. - 5:30 p.m.

Does the Fox Theatre have a dress code?

The Fox Theatre does not exercise a formal dress code but we encourage patrons to dress appropiately based on the event they are attending.

Where can I park?

Parking for events at the Fox Theatre, Comerica Park and the City Theatre is available in the Fox Parking structure for all events, as well as various lots around the building. The parking structure is open 24 hours a day, 365 days a year. Parking for events at Joe Louis Arena is available in the JLA parking garage and the Riverfront Executive lot as well as various lots around the buildings.

Click here for directions and parking maps.

Is there free parking if I am just coming down to buy tickets?

Guests of our organization visiting the Olympia Entertainment Box Office can park at no charge on nonevent days in Lot 1 or the Fox Garage. Guests pull a ticket upon entry and have it validated at the box office. This complimentary parking is extended to box office guests on non-event days only.

How would I book a show at one of your venues?

If you are interested in hosting a private event please click here or call 313-471-3333.

If you are interested in booking a publically ticketed event please call 313-471-3200 for additional information.

Are you hiring?/How can I apply?

Olympia Entertainment is always accepting applications.Resumes can be mailed to the the following address:

Olympia Entertainment Human Resources
4th floor
2211 Woodward Avenue
Detroit, MI 48201

OR

Resumes can be faxed to (313) 471-3303, ATTN: Human Resources

OR

Individuals may apply via our website here.

How do I apply to be a volunteer usher?

For volunteer usher information contact Lynnae Winnie at 313-471-3354.

Do you give tours of Olympia Entertainment venues?

For tour information contact Andre Davis at 313-471-3092.

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